Due to the complexities of all pest management procedures (Bird, Wildlife, & Insect Control) and the inconsistent installation or applications of our products by non-certified installers or applicators, it is not possible to warrant the product's effectiveness. Therefore, while we will do our best to insure your satisfaction, refunds will be at our discretion. 
If your project is complex, or involves dangerous heights, we recommend you contact a professional in your local area to do the task. 
Critter Ridders uses the finest materials available to insure satisfactory results. As stated above, no guarantees are stated as to the effectiveness of any Critter Ridders product for the reasons given. Critter Ridders warranty covers the following products for the following terms and conditions.

Fly Traps...................................................We honor all the warranties of any brand of fly traps 1,2,3, & 5 year warranties.

Moth / Beetle Traps & Lures...................................................No Warranty or Returns accepted on these items.

Temp-Vents...............................................Lifetime Warranty

Powered Temp-Vents................................Five Year Warranty

Time Mist Fly Machine Dispenser...........5 yr. functional guarantee.

Wildlife Traps...........................................Three years against debilitating corrosion
                                                                  (Excluding Tube Trap).

Rodent Traps Live or Lethal.................. Three years against ultraviolet degradation or functional
                                                               failure.  (Excluding Tube Trap)

Bird Spikes or Bird Blox........................ Five years against debilitating corrosion and or ultraviolet degradation

Daddi Long Legs.................................... Five years against debilitating corrosion and ultraviolet degradation

Netting.....................................................Five year warranty against ultraviolet degradation.

Visual Deterrents......................... No warranties whatsoever (please do your homework)

Scarecrow Motion Detector........30 day performance guarantee & 2 year mechanical guarantee.

Audio/Electronic Devices............Warranty- All electronic products are covered under the manufacturer's warranty, against defects in materials and workmanship for a period of one year from the shipping date. At its option, Critter Ridders will either replace or repair the defective unit.

Audio/Visual/Electronic Devices............Performance Guarantee - If you are not satisfied with the performance of an electronic unit, within 30 days from the shipping date, it may be returned at the customer's expense, for credit (less shipping, handling and a 20% restocking fee). A returned authorization number (RA#) must first be obtained from the manufacturer or Critter Ridders.. If you are within the 30 days as stated above. Call our toll free number for instructions on what to do 1.877.800.6884

We will honor those warranties only as to the mechanical fitness of the product or performance guarantees offered by the manufacturers. We have thousands of items available on our website. On some of our products we are at the hands of our suppliers in accepting returns.

As stated earlier, success depends on the installer/applicator in making the right decision on everything needed for the task at hand. When we suggest you do something or purchase something that would enhance your chances for control of your pest, we are simply informing you of pest control measures that have worked for us. So, when you apply only half of what we use, you may not experience the same pest control results as we do.

Replacement of any of the items listed above is at the discretion of Critter Ridders.

Return Policy

 Ready to Ship Cancellation..................If the order can be caught after it has been boxed for you but before it has been shipped or loaded on an outbound carrier, we charge a 15% Cancellation/Restocking Fee on the product portion of your invoice and refund the freight charged to you in full.

Already Shipped Cancellation.............. We ship equally UPS and USPS trucks daily. Once we have been assigned the tracking number, which means the package has shipped to you by us, we charge a 30% Cancellation/Restocking Fee. Customer Service usually does not receive tracking numbers on a days shipments until the following mornings' update. You may be able to refuse the order to save on the return freight so the product comes directly back to us, but all other return charges still apply.

Late Returns.......................................... Credits requested over 30 days from shipment are subject to a 40% restocking return charge, That is if they are acceptable and approved for return. Credits for returns after 60 days from shipment are subject to a 50% restocking return charge, if they are acceptable and approved for return. Credits for merchandise returned WILL NOT include the original or return freight charges. We rarely accept returns over 30 days and never on any products partially used like ant bait. Please note that you are responsible for the safe return of merchandise and all shipping costs. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping charges are not refundable. All returns must include all original packing and be fully re-saleable after the return. Items returned in non re-saleable condition will be discarded and no credit will be issued. This does not apply to a package that just arrived damaged by the carrier.

Return of Items Originally Shipped Free... Items shipped free, have had packing and freight included in the price. Returns will be credited minus an allowance to cover packing and freight.

If we shipped the wrong product........... We will issue a ticket to you so you can tape it to the return and drop the package off at any UPS Counter. The slip will print on any laser or inkjet printer. If someone is there at all times, we can call UPS for a pickup. Notify Customer Service immediately 1.877.800.6884

If you did not receive everything that you ordered........... If after you have checked the entire boxed order (Corner to Corner) for every large & small item and you discover that something is missing, 24 hours is the maximum time we will allow for you to notify us. Open the box immediately and inspect the contents Notify Customer Service immediately at 1.877.800.6884 or Email us 24/7. You must register your complaint on time. After you register your complaint of a missing item, we will review our cameras over the shipping tables. If we discover the same shortage on your order we will ship the missing item immediately.

If a product is damaged in transit...........Inspect your order upon receipt. If it looks like there may be damage on the inside then it probably is. Sometimes it is obvious that the package is damaged. You have a right to refuse delivery or write DAMAGED on the board before you put your signature on it. Open the box immediately and inspect the contents for damage. Boxes that appear in good condition may have damaged goods inside. The longer you wait to check your items the more difficult it becomes to resolve your claim. If damage is not discovered until you open the package, contact us immediately. Contact us immediately is defined as within the same day your product is delivered. 
(as per tracking information) 
You have 2 choices for damage claims: 
1. Mail the entire package back to us at your expense 
2. If there is only partial damage and you want to keep the rest of the products. You must give us some kind of documentation of the partial damage. Don't move the package far from where you opened it. Take a digital picture of the damage as soon as possible. Take at least 2 clear pictures and email to us. Example......Bulbs broken in a flytrap but the trap itself is fine. We need a picture of that damage.

Contacting us several days later and saying you just now found damage would not be a claim. Packages that are insured with the carrier require immediate documentation of damage. Filing late damage claims are ignored by the carriers and thus we cannot accept late claims. We would have no chance of collecting. If your claim is approved for a return and you are assigned an RA#, credit will only be issued after the freight company verifies the damage or you return it to us.

NOTE: You must receive a Return Authorization Number (RA#) before returning any product for any reason. Without the number, your shipment will be refused upon delivery. A copy of the emailed or faxed RA# as well as the authorizing form enclosed with your order should accompany the return. Please plainly mark the reason for your return on the accompanying paperwork.

Critter Ridders^®
Simmons Pest Management, Inc.
2938 Ridgeway Rd.
Memphis, Tenn.  38115
Dial Bugs^® 901.365.BUGS

        Design by                                                 

® Registered Service Mark of Critter Ridders, Inc.